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Frequently Asked Questions - Applying for Residence - Housing and Residences - University of Warterloo

Frequently Asked Questions




How can I reach Rodeo Home | Home Fabrics and Trims Customer Service?
  • Available Time:
  • Mon-Fri 9-5
  • Saturday 10-5
  • T: (213) 689-9600
  • F:
  • E: info@rodeohome.com
  • How do I place an order?
    Orders can be placed directly on our website. If you are unable to process an order on our website, please call customer service for assistance (213) 689-9600
    What if I need to cancel or change my order?
    Please note that we are unable to modify or cancel orders once they are submitted. If you want to change or add to your order, please place a separate order for any item not in your original order. Any unwanted items can be returned. For product return instructions, please click on "Return Policy" at the bottom of the home page. Once the returned item has been received at our store, a credit for the product price and tax or processing fees will be issued to your account in approximately 2 to 3 weeks.
    What payment methods can I use?
    You may pay for your order with a VISA, MasterCard, Discover or American Express credit card or debit card. Currently, we are unable to accept payment by check, or payment by VISA, MasterCard, Discover, or American Express branded gift cards. At this time, you may only use one credit card per order. Rodeo Home | Home Fabrics and Trims will add an authorization for funds to your payment method for the total amount or your purchase. Once your order ships, the charge will appear on your payment method. There may be multiple charges if your order is sent in many different shipments. All Rodeo Home | Home Fabrics and Trims orders prices will be displayed and charged in U.S Dollars, USD. For international customers, additional credit card fees may apply; your credit card company may charge a fee for converting payment into USD. Please note that Rodeo Home | Home Fabrics and Trims does not offer a layaway plan.
    Are credit card purchases safe on Rodeo Home | Home Fabrics and Trims?
    Yes, your credit card purchases are safe on Rodeo Home | Home Fabrics and Trims. We use secure servers technology to encrypt all of your personal information, including your credit card data. Once encrypted, your data cannot be read as it travels over the Internet. For additional information on how Rodeo Home | Home Fabrics and Trims maintains your privacy and security, please click on Privacy Policy in the lower bottom navigation area. We will securely store your personal billing information only if you have registered with us and have indicated that you wish us to store your credit card information. The secure storage of this information will facilitate a quick and convenient checkout for you. If you are not a Rodeo Home | Home Fabrics and Trims member, your payment information will not be stored or saved.
    What about U.S. Sales Tax?
    United States sales tax is charged for orders shipped to states where sales tax is applicable. The amount of sales tax charged is based on current state and local tax rates in accordance with state tax laws. State and local sales tax rates are subject to change at any time.
  • Packaging and shipping charges may also be subject to sales tax in applicable states.
  • Sales tax will be refunded for returned items.
  • Items sent to APO/FPO military addresses and the states of Oregon, New Hampshire, Montana, and Delaware are not subject to sales taxes.
  • We currently collect sales tax in all states except the following: DE, HI, MT, NH, OR, WY.
  • What is the Processing Fee?
    The processing fee applies to orders shipping to provinces in Canada and includes taxes owed to federal and provincial authorities.
    Can I save items in my shopping cart for purchase at a later date?
    Yes, Items placed in your shopping cart and not purchased will remain for 30 days. Your saved shopping cart is accessible only from the computer where it was created. To access your cart from multiple locations, please click on "My Account" and create an account.
    Do I have to register to place an order with Rodeo Home | Home Fabrics and Trims?
    No. You are not required to register to place an order. Rodeo Home | Home Fabrics and Trims membership is optional and free of charge. Becoming a member will make your shopping experience more convenient by allowing us to prefill your address, remember the items in your shopping cart, keep all of your shipping addresses, and track all of your orders. The "My Account" function will allow you to view any previous order information, including items ordered and ship dates.
    How do I create an account?
    At the top of every page there is a link "My Account" Click the My Account button and follow the steps on that page to create a new account.
    How do I edit information on my account?
    When you log into your account, you will be able to edit anything on the side bar or in the center of the page.
    I forgot my password. How can I retrieve it?
    When logging into your account there is a "Forgot my password" link. Click the link and enter the proper information to obtain your password.
    I have previously ordered from Rodeo Home | Home Fabrics and Trims. Why don't I have a username?
    You will only have a username if you have created an account with Rodeo Home | Home Fabrics and Trims. An account requires a unique username and a password. To create an account, click on "My Account" in the upper right hand area of the home page.
    Why am I getting a password error message when attempting to log in to my account?
    Please note that passwords are case-sensitive. Also, you may have accidentally mistyped your username and therefore the password you are entering does not match with that name. Please double check your username.
    What do I do if I have forgotten my username or password?
    If you forget the password for your account, we will provide the hint you entered when you registered. If you need further assistance with your username or password, please contact Customer Service at (213) 689 - 9600.
    How do I change my username or password?
    Registered users may change their username or password by accessing "My Account". Click the "Edit Profile" button and then make your updates. For further assistance, please contact Customer Service at (213) 689 - 9600.
    How do I change/update my account information?
    To update your account information including billing address, shipping address, payment information, and registration, go to "My Account", sign in, and click the "Edit Profile" button.
    How do I change/update my e-mail address?
    To update your e-mail address, go to "My Account", sign in, and click the "Edit Profile" button. To change your e-mail address to keep receiving our money-saving and informative e-mails, you can send an e-mail to Customer Service at info@rodeohome.com. Please be sure to include both your old and your new e-mail addresses. Please note that e-mail address updates can take 4-6 weeks to take effect.
    Can I view my account history?
    Yes, just click on "My Orders" in the top left-hand navigation area, or click on My Account at the top right-hand area of this page.
    If an item from Rodeo Home | Home Fabrics and Trims was in a Store, can I also find it on the website?
    The assortment of items on the website may be different from those offered in stores. Please contact Customer Service at (213) 689-9600 for assistance.
    An item was in the sales flyer or ad, is it on the website?
    To find items seen in our ads, you can use the "Search" box located at the top right of every page. Please contact Customer Service at (213) 689-9600 for assistance.
    What if I can't find an item on the website?
    If an item no longer appears on the website, it may be out of stock or discontinued. Please contact Customer Service at (213) 689-9600 for assistance.
    Does Rodeo Home | Home Fabrics and Trims offer backorders and/or rain checks?
    No, we are not able to offer backorders or rain checks.
    How can I find more information about an item on the website?
    Many items have additional information available. To find out more:
  • Click "Addition Information" on the item page to obtain details about the item
  • Read what other customers say about an item in the customer reviews
  • Read the Description tab and Shipping Info tab on the Product Detail page If you have more questions about an item's picture or description, please contact Customer Service at (213) 689-9600 for assistance.
  • What is the minimum quantity i can order for cut yardage?
    1 yard is the minimum
    What is the minimum quantity i can order for finished products?
    1 unit is the minimum
    When will my order ship?
    Usually shipments are made within 1-2 business days of order.
    How large is my sample?
    Samples are usually 2" by 4" to fix in a standard envelope.
    What is my item does not match the color of the picture?
    We recommend that all customers order samples before purchasing cut yardage. Samples will give our customers a better idea of the feel of the fabric and color. If merchandise is cut, no returns will be honored. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.
    What if I order an item that is out of stock?
    Merchandise that is out of stock will be refunded immediately upon customers request. You will be contacted from our customers service whether you would like to leave your order pending until stock is available or cancellation of order.
    How do I cancel an order?
    Please contact customer service within the next 24 hours of the processed order.
    Is there a designer discount?
    On our website there is no designer discount, however if customers have an account with us, we do give out promotions and discounts from time to time. We recommend that all users create an account so they will be eligible for discounts.
    How can I reach Rodeo Home | Home Fabrics & Trims Customer Service?
  • Mon-Fri 9-5
  • Saturday 10-5
  • T:(213) 689-9600
  • F:
  • E: info@rodeohome.com
  • What is the item special handling fee?
    For some items shipping with in the U.S. and U.S. Territories, a per item handling surcharge may apply due to the size and weight of the item. These items are noted in the Shipping Tab on the Product Detail Page. Special handling will be automatically calculated and shown in your Shopping Cart. For Canadian orders, the special handling fee covers the internal resources and administrative costs associated with an international order, will be automatically calculated and shown in your Shopping Cart.
    How do I place a special order for products not found on Rodeo Home | Home Fabrics and Trims?
    Please contact your local Home Fabrics & Trims store to place special orders for products not available on our website

    LAST UPDATED: 07/16/2015

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